Last updated: 31 May 2026.
These Terms govern your use of Fresco.Farm (the "Platform"), operated by Fresco Farm, NIF X2057755Z, calle peña del aguila 6, 11520 Rota, Spain, contact frescofarmcommunity@gmail.com. By using the Platform you accept these Terms, our Privacy Policy, and our Cookie Policy.
A. General
1. What Fresco.Farm is. A marketplace connecting local food producers with consumers inside communities. We are an intermediary. The producer is the seller; the consumer is the buyer; the contract of sale is between them. We provide the technology, handle payment through Stripe, and charge producers a commission.
2. Your account. You must be 18+ and provide accurate information. Keep your password safe; you're responsible for activity on your account. You may close your account anytime if you have no active orders.
3. Communities. Open to create and join. You may leave a community anytime provided you have no active orders. A community owner must transfer ownership before leaving.
4. Acceptable use. Don't use the Platform unlawfully, post false or harmful content, abuse it, or impersonate others. We may suspend accounts that break these rules.
B. For consumers (buyers)
5. Ordering. Prices are shown per unit and include 4% VAT (the Spanish reduced rate for food). Placing and paying for an order forms a contract with the producer. A basket spanning several producers is split into one order per producer.
6. Paying. Payment is by card, processed by Stripe; we never store your card number. Running-tab credit is applied automatically; if it covers the order, there's no card charge.
7. The running tab. Fresh produce is rarely exact. When you collect, the actual amount taken is recorded: receive less than you paid for → you're credited; take more → it's added to your tab. These are not card charges/refunds — they form a running balance applied to your next order. There's a maximum you can owe a producer (per community, €5 by default); above it, settle before ordering again.
8. Pickup and delivery. Pickup is the default (from the producer's stated point/time); home delivery only where offered. Collect within any stated deadline — otherwise the producer needn't hold or re-deliver, and perishables may be lost.
9. Cancellations & withdrawal. You may cancel while pending (before confirmation) at no cost. The 14-day right of withdrawal does not apply to food and perishable goods (Art. 103, RDL 1/2007).
10. If something's wrong. Raise a dispute in the app; an organiser resolves it as refund, replacement, or rejected. This doesn't affect your statutory rights regarding faulty goods.
11. Food safety. The producer is responsible for the food's safety, quality, weight, labelling, and allergens. Check with the producer about allergies.
C. For producers (sellers)
12. Your listings. You are the seller, responsible for products being accurately described, safe, legal, correctly weighed, and properly labelled (including allergens), and for complying with food-safety and business rules. You set your prices; the Platform applies VAT for display/checkout.
13. Getting paid. Complete Stripe Connect onboarding to receive payouts. Your payout is sent when you mark products delivered/ready (per cycle for weekly, per order for rolling).
14. Commission. A per-order commission set by your community's volume: 10% under €250/mo, 8% €250–€2,500/mo, 6% above, with a €1 minimum. Better rates apply immediately as the community grows; a 2-month grace period delays any increase. You may absorb the commission or pass it on to customers — the Platform calculates the final prices either way, so consumers never see a separate platform charge. Stripe's card-processing fees are borne by the Platform.
15. Your taxes. You are responsible for your own taxes (including IVA) and for issuing any invoices required by law. The Platform provides records/exports to help.
16. Minimums & cycles. You may set a minimum order. For rolling orders, below-minimum orders are blocked at checkout. For weekly orders, if the cycle doesn't reach the minimum by cut-off, it's cancelled and all consumers refunded.
D. Liability, changes, law
17. Liability. We provide the Platform with reasonable care but "as is," with no guarantee it's uninterrupted or error-free. As an intermediary, we are not liable for the food or the conduct of producers/consumers. Nothing here limits liability that can't be limited by law (including consumers' statutory rights).
18. Changes. We may update these Terms; the current version is always published here with its date. Continuing to use the Platform means you accept changes.
19. Governing law. Spanish law. Contact us first at frescofarmcommunity@gmail.com; unresolved disputes go to the competent courts, and a consumer may sue in their own place of residence and use available consumer-mediation schemes.