Frequently asked questions

A community food marketplace that connects local producers directly with the people who eat their food — no middleman. You order fresh produce from real, named producers inside a community you join or create.

Open Communities, find yours, and tap Join. Communities are open — there's no approval wait and no distance check. You're a member the moment you join. You can also Start a Community yourself.

Yes — for consumers, Fresco.Farm is free to use: no subscription, no membership, no booking or service fee. You only ever pay the price the producer sets, plus 4% VAT, and there's never a separate platform charge on your bill. The platform's small commission is handled on the producer's side — and we do the price maths for them — so it's nothing you need to think about.

Browse the Marketplace, add items to your cart, and check out. Your cart can include items from several producers — we split it into one order per producer automatically.

Rolling orders go straight to the producer when you pay. Weekly orders accumulate through the week and are confirmed together at a set cut-off — the classic veg-box rhythm. You'll see which mode a producer uses, and get a reminder before a weekly cut-off closes.

By card, processed securely by Stripe. Fresco.Farm never sees or stores your card number. If you have running-tab credit with a producer, it's applied automatically — and if it covers the whole order, there's no card charge at all.

You can cancel an order while it's still pending (before it's confirmed), at no cost. Fresh food is exempt from the 14-day right of withdrawal, but if something is wrong with your order you can raise a dispute in the app and an organiser will resolve it (refund, replacement, or rejected).

At the producer's stated pickup point and time (their farm, a market stall, a town square — whatever they use). Some producers also offer home delivery — you'll see the option at checkout if they do.

Fresh produce is never exact. When you collect, the actual amount is recorded. If you got less, you're credited the difference; if you took more, it's added to your tab. These are never new card charges — they form a running balance with that producer that's applied to your next order.

There's a limit on how much you can owe a single producer (€5 by default). If you're over it, settle up before placing a new order with them. Being owed money never blocks you — it just discounts your next order.

If you're the last to collect from a cycle, we let you know there may be surplus you're welcome to take — but you're never obliged. Leftover surplus is offered to the whole community to claim, or written off by an organiser.

The price the producer sets + 4% VAT (the Spanish reduced rate for food). There's never a separate platform fee on your bill, and any running-tab credit is applied automatically.

A per-order commission that gets cheaper as your community grows: 10% under €250/month of community sales, 8% from €250–€2,500, 6% above — with a €1 minimum per order. Better rates apply immediately; if sales dip, a 2-month grace period delays any increase. Stripe's card fees are covered by the platform, not you.

Connect your bank via Stripe once. You're paid when you mark products delivered/ready (per cycle for weekly orders, per order for rolling). You receive what consumers paid, minus commission and any credit they applied. Your Earnings page shows every payout.

If a weekly cycle doesn't reach the producer's minimum order by the cut-off, the whole cycle is cancelled and everyone is refunded (first to running-tab credit, then by card where needed). You're never charged for a harvest that wasn't worth the trip.

We keep what we need to run the service and store it in the EU. We never sell your data, and you can access, correct, or delete it anytime. See our Privacy Policy for the full picture.